FAQ

Upload a space photo and choose Interior Design, Furniture Layout, Exterior Design, Garden Design, Declutter, Replace Objects, Walls & Floors or Restyle. Select the relevant style, colors or description and submit a generation request. Features vary by platform.

In the SenHOUSE app, choose a tool, upload a clear photo, select your preferences and start designing. You can also select Use this style from a Discover example before uploading your photo. The example is a reference and does not replace your original image.

Use well-lit, clear photos showing the main structure, and follow the format and size limits shown when uploading. Custom styles accept a description, a reference photo, or both. Use only authorized images and obscure unnecessary faces, identity documents and private details.

After your request is accepted, check creations and progress in My Profile. Uploading, saving a draft or submitting does not mean generation is complete; rely on the task status and returned result. Check errors before submitting again, and provide task details when requesting support.

Structure preservation uses the original walls, doors and windows as boundaries. Free redesign permits changes to clearly non-load-bearing internal partitions while retaining the building envelope and load-bearing structure. AI can still introduce structural or detail errors. Neither mode replaces a site survey or professional construction advice. Furniture Layout rearranges existing furniture.

Generation costs, daily allowances and package expiry are shown in the application. Credits are currently used in this order: daily free credits, topped-up credits, then package credits. Package credits do not roll over after expiry. Credits reserved for failed or canceled tasks are returned. Refresh to check your balance.

Review available plans, store prices, trial eligibility and renewal terms on the membership page. Available plans are shown in the app. Viewing plans does not charge you. Membership becomes active once your purchase is confirmed. If your benefits are missing, try Restore purchases or contact support.

Manage subscription opens the original purchase store, where you can disable automatic renewal. Restore purchases verifies existing purchases from the original store account and restores valid membership benefits, not old photos or creations. If payment is pending, refresh or restore before paying again.

If you linked an account, sign in to the original SenHOUSE account. Guest data depends on the current identity; clearing local data or reinstalling may remove access. Store accounts and SenHOUSE accounts serve different purposes. Restoring purchases does not restore an account or its creations.

No. Manage renewal in the original purchase store separately. Account deletion removes associated photos, creations and favorites; finish or cancel pending tasks first. Necessary transaction and credit-usage records are retained as described in the agreement and privacy policy.

Use Save and Share in result details; watermarks and benefits depend on your current membership. AI images support inspiration and discussion and may alter dimensions, objects or architectural details. Verify them against measurements and professional advice before construction or purchasing.

Open Support on the website, or Contact us in the app, and provide the affected page, steps and error message, along with contact details and optionally up to three images. Keep the feedback reference number. You can also email lingyan.guo@sengine.ai. Never send passwords or complete payment credentials.